Shh… don't tell anyone I'm poor. They all think I'm living frugal and green just like everyone these days. This is a blog about a senior citizen living a frugal life, on a fixed income, in a low income food desert, and passing along knowledge from lessons learned. Some she learned from her Grandma Mama many years ago and some learned only a few days ago.
Could this be a new form of electronic short sizing?
Hmm…. how to describe it? Ok, I pay my phone bill on time with a paper check. The check is usually deposited by ATT within three or four days from being put in the mail. But, on more than one occasion this year my payment check isn’t cashed. They tell me it could be lost in the mail. Yeah right.
ATT then sends me a new bill with the past amount due plus late charges plus a new month’s amount due. This bill arrives two weeks early, not at the normal billing time.
I also get a nasty letter in the same envelope saying my phone will be turned off and high additional charges will then be added in order to have it turned back on again if this bill is not paid within one week. So, I send them a brand new check for the new total amount. The new check includes last month’s amount, late charges, and new amount due.
The new check clears my bank within 3 or 4 days. Of course it doesn’t get lost in the mail. Mysteriously, the previous check shows up at ATT and is deposited the same day as the new check. This is a whole month after the original check was mailed.
A few days later, at the normal billing time, I get a new bill for some ridiculous amount due. Like this.
Well, a person would think ATT would leave such a small amount until the next bill but no, there is a late charge of $6.60 if its not paid on time. Plus I’ll be getting another one of those nasty letters threatening to turn off the phone if not paid. So, I make out a new check for ten cents and mail it. I’m hoping they won’t hold back that check too.
My mind is thinking like a confused senior. I’m beginning to think ATT is deliberately doing this to seniors on a fixed income who refuse to get a “bundle” of services. Hey, they gotta get more money from us somehow and withholding payment to collect late fees is easy to do. Just put the checks in a stack and let them set for a month.
So do you think this is a new form of “short sizing” of phone services. It is possible. Has anyone else experienced this?
I am asking if anyone else had encountered this problem to see if I’m the only one who has had this happen. One person is simply an incident. Several people means it’s deliberate and the public should be made award of it.