Shh… don't tell anyone I'm poor. They all think I'm living frugal and green just like everyone these days. This is a blog about a senior citizen living a frugal life, on a fixed income, in a low income food desert, and passing along knowledge from lessons learned. Some she learned from her Grandma Mama many years ago and some learned only a few days ago.
I’m sorry if I’ve caused any concern by my absence. I’m fine but busy. My daughter has had another surgery on her broken leg. The tendon that moves the toes up for walking was exposed so they did a skin graft. She is back home now. I’ve been helping her.
Whew, I had no idea how frustrating it would be to switch from one phone & internet company to another and to change email addresses. Changing login information and email subscriptions of several websites I use frequently has been very time consuming! In order to switch I first had to remember what sign in names I had used and then remember the passwords. Those I couldn’t remember meant going through the steps of recovering username and password. Some websites I had signed up with several years ago and others were more recent. I’m not complaining because its a good idea to change these on a regular basis. So far I’ve gotten the most important ones switched with all new sign in names and passwords. I wrote all of them onto file cards to keep. I knew I had used several websites regularly but I was surprised by the total number. I also took the time to re-subscribe to blogs I had un-subscribed back several months ago when I had a terrible computer virus and didn’t want to chance spreading it around.
I’m very disappointed with Spectrum. I guess I traded one horrible phone & internet company for another horrible phone & internet company. Honestly there are days when I want to disconnect from the whole world of corporate greed and become a hermit. Or maybe move to a country with not a single modern convenience in sight. Ghee whiz, here I am talking about my frustration again. Maybe I should work on an attitude adjustment and de-stress myself.
When I moved here to this house it was already wired by the previous owners who used Spectrum. All the ugly cable plugs are still in the walls. I paid a fee in advance for a technician to come set up my phone & internet service for me because tech things and I don’t work well together. I thought it would save me time. I’m an old lady who barely manages to use email and to write a blog post now and then. I believed the tech person I was paying for would actually check to be sure everything was working properly. What happened instead was the men came in, plugged a cord into the wall. Ran that super long cord around the room to the computer where he plugged the other end. He set two small boxes on the floor by the computer and plugged those in too. He then handed me a small slip of paper with a wifi password on it and left. No work order slip or paperwork of any kind. Grrrr! When I had asked if he was going to set up the computer he tells me they don’t do that. So now I’m wondering exactly what the heck it was I paid for? Its seems that basically I paid for a very expensive delivery service which should be free. Its a good thing I had a surge protector with enough places to plug in everything.
I did call Spectrum customer service. Grrrr! Very disappointed to get a robot asking questions. I really hate the sound of a phone robot’s fake typing. Its sound is like that of chalk screeching on a blackboard. When I finally got through to a live person thankfully he spoke without an accent. He offered to help me over the phone to set everything up. I admit I was a bit rude to the man when I angrily asked him just what the heck I had paid for with my advance payment if I have to do it myself? Eventually I relented and let him talk me through the steps of setting up my phone and internet which didn’t help at all. I kept getting error messages. He transfers me to a specialist person where I repeat all my information AGAIN. This person also talks me through several steps and again I get error messages. I told this person I wasn’t angry at him but I wanted to know just what the heck did I pay for when I agreed to the fee in advance for set up? He gives me an appointment day to have a technician come back to my house to see that my phone and internet are working.
Later I realized the appointment was for the same day and time my daughter was having the surgery on her broken leg. I cancelled the appointment and did the best I could to make the internet work. Its still not right because it frequently times out on me. Its frustrating to be typing a draft post and when I use the save button I’m given a message there is no internet connection. My wifi printer doesn’t work either. My nephew has agreed to come to my house and help me this coming weekend. I do intend to file a complaint with Spectrum hopefully to get my money back if I can . How likely is that gonna happen? Big money companies like that don’t give refunds.
I’m beginning to believe a good phone company does not exist anymore. I believe its all a part of that “dumbing down” of our young people thang. Young people who have never experienced good customer service and are not taught either are not going to care if people complain.
Ok, time for me to go help my daughter.